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Site crashes when PHP is higher than 7.3.

This topic has 6 replies, 2 voices, and was last updated 1 years, 12 months ago ago by Rose Tyler

Jess

Participant

September 15, 2022 at 00:29

Website hosted through Bluehost – I keep having an issue when the PHP is updated higher than 7.3.

Please, contact administrator
for this information.

#334102 Copied Theme version: 2.9.2 WooCommerce version: 6.9.1

5 Answers

Rose Tyler

Support staff

September 16, 2022 at 15:17

Hello,

Provide us with temporary wp-admin and FTP access, and do a full backup before this.

wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#334308 Copied

Jess

Participant

September 20, 2022 at 19:10

Notes here – third time I have tried to sent

Please contact administrator
for this information.

#334605 Copied
Rose Tyler

Support staff

September 21, 2022 at 07:44
Hello @Jess,

Wp-admin access works fine, but we can’t connect FTP
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server
```
Is there a restriction by IP or something else? Please check.

Regards
#334620 Copied
Jess

Participant

September 22, 2022 at 15:29

Notes

Please contact administrator
for this information.

#334791 Copied

Rose Tyler

Support staff

September 24, 2022 at 07:29

Hello,

We can’t connect still, unfortunately.
Here is a screenshot – https://prnt.sc/JRuVOIn_AAsY Ask your hosting provider for assistance with this problem.

Regards

#334953 Copied
Tagged: site crashes, themes, woocommerce, wordpress
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