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The theme works very slowly and consumes all server resources

This topic has 8 replies, 2 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

AYMAN HINNAWI

Participant

July 22, 2020 at 12:29

The theme works very slowly and consumes all server resources

Hello
You got a problem with me in the theme
And I changed the theme
But when the page is loaded the server resources are completely consumed
The server company told me that the theme is a problem
Can you help me with this topic or tell me what should I do?

Pid Owner Priority CPU % Memory % Command
9868 (Trace) (Kill) eilinelingeri 0 90.96 1.30 /opt/cpanel/ea-php74/root/usr/bin/php-cgi /home/eilinelingeri/public_html/index.php

If you move to any page on the site home shop blog aboutus any page it does not matter, it consumes 90% of server resources

Please, contact administrator
for this information.

#245032 Copied Theme version: 15780546 WooCommerce version: XStore | Responsive Multi-Purpose WooCommerce WordPress Theme

7 Answers

Olga Barlow

Support staff

July 22, 2020 at 16:06

Hello,

Did you try to switch to any other theme, for example to Storefront? What results do you get with default theme? Could you provide screenshots of the server usage when our theme is enabled and with the default theme? You can use Gyazo tool to make screenshot or gif.

Because we don’t see good results even with the default Storefront theme http://prntscr.com/tmnsla

Regards

#245072 Copied

AYMAN HINNAWI

Participant

July 22, 2020 at 16:34

welcome
I cannot open the site and I cannot open the administration page
The information you have is complete
Site data and server control panel
Please help me to solve this issue
Note that the existing version of WordPress is the latest version
php 7.4
I have not tried virtual theme before
Please help me

Please contact administrator
for this information.

#245075 Copied

Olga Barlow

Support staff

July 22, 2020 at 17:15

Hello,

We would like to help you but we think that issue is not related to our theme but to some server settings or DB. Because even with the default WP theme site is very slow. Theme support does not have deal with the server settings. Only with theme files and options. Files and options are ok. So, I would suggest you to contact you hosting provider and ask them to take a closer look at the site speed issue. If you think that our theme is the reason of the problem we are ready to give you refund.

Regards

#245082 Copied

AYMAN HINNAWI

Participant

July 22, 2020 at 17:43

Thank you for helping
The hosting is mainly a VDS server
On my hosting I have 115 websites
There are several WordPress sites
But
Only this site got these problems
Could the WordPress version be the reason for this, or is the new version of WordPress not compatible with the theme?
It was all normal, suddenly the WordPress stopped working and I received an email that the WordPress version had been updated
I tried to fix the admin panel and I could not fix it
I completely deleted the site
It installed the latest version of WordPress
And I reinstalled the theme again
The server company told me that the site is completely consuming the server’s resources
All other sites were affected by this process
When I enter the site and browse all the other sites, it becomes very slow
And the server is also very slow. When I stop browsing, everything returns normal
I will send you a picture to check the server shortly
https://prnt.sc/tmpgfz
https://prnt.sc/tmph8w
Please advise me what to do

#245085 Copied

Olga Barlow

Support staff

July 22, 2020 at 18:01

Hello,

Our theme is completely compatible with the latest version of WordPress and WooCommerce. So we are sure that the theme is not the reason of the issue. Files you highlighted are core WP files, it’s not theme files. Sometimes cron slows down the WP but it’s WP option, it’s not theme option.
We would like to help you but we could do this only in case problem appears with our theme only. In your case, it’s slow even with the default WP theme.

Regards

#245090 Copied

AYMAN HINNAWI

Participant

July 22, 2020 at 18:24

Everything you create is new, very strange
Are these files unrelated to the theme?
/ opt / cpanel / ea-php74 / root / usr / bin / php-cgi /home/eilinelingeri/public_html/index.php

Can you completely reinstall the WordPress and Theme?

#245096 Copied

Olga Barlow

Support staff

July 22, 2020 at 18:58

Hello,

Theme files are located in wp-content/themes/xstore folder.
public_html/index.php is not the theme file.
We can help with theme installation but we don’t install WP, sorry. https://themeforest.net/page/item_support_policy

Regards

#245104 Copied
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