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Update error - by queenb123 - on WordPress WooCommerce support

This topic has 9 replies, 3 voices, and was last updated 3 years, 10 months ago ago by Rose Tyler

queenb123

Participant

November 5, 2020 at 12:45

Hi,

I am getting this error when i update:

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

and when i update manually via ftp i get this

Good thing i made a back up of the old version – looks like i am not the only one having this issue!
Can you help with this pls?

#257927 Copied Theme version: 7.0.0 WooCommerce version: latest

8 Answers

Rose Tyler

Support staff

November 5, 2020 at 15:27

Hello,

Provide temporary wp-admin and FTP access.

Regards

#257957 Copied

queenb123

Participant

November 5, 2020 at 16:24

Please see ftp in private area.

Please contact administrator
for this information.

#257974 Copied

Olga Barlow

Support staff

November 5, 2020 at 18:23

Hello,

What about WP Dashboard credentials?

Regards

#258014 Copied

queenb123

Participant

November 5, 2020 at 23:48

see private area

Please contact administrator
for this information.

#258051 Copied

queenb123

Participant

November 6, 2020 at 10:12

hi please let me know when fixed – cant work on the site until this is fixed!

#258114 Copied

Olga Barlow

Support staff

November 6, 2020 at 14:32

Hello,

We have updated theme and XStore core plugin. Site works fine if both are up to date.

Regards

#258180 Copied

queenb123

Participant

November 7, 2020 at 00:44

Thank you!

#258260 Copied

Rose Tyler

Support staff

November 7, 2020 at 08:07

You’re welcome!

Regards

#258279 Copied
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