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Revolution Slider not always loading - by chrisoneal

This topic has 6 replies, 3 voices, and was last updated 3 years, 1 months ago ago by Olga Barlow

chrisoneal

Participant

July 30, 2021 at 23:39

The slider on the home page isn’t always loading. See the attached screenshot. How can we make sure it always loads? Thanks!

Please, contact administrator
for this information.

#297063 Copied Theme version: 8.0.1

5 Answers

Rose Tyler

Support staff

July 31, 2021 at 08:50

Hello,

We did not get such reports before. Not sure if the geopeeker works fine at all, because even with our demo – https://gyazo.com/f0ab0e185ea829ed3f8701128d247731 , read this https://geopeeker.com/help/faq
Do you have any problems on real devices? Maybe report from customers?
As I can see, your slider contains one image, without texts or animation, in this case, you can replace the slider element by row with background image, for example – https://gyazo.com/802e40141c1f4988d1f63983a7d61ac3

Regards

#297090 Copied

chrisoneal

Participant

August 2, 2021 at 14:10

Yes, the client reported the issue and sent screenshots form several devices. I confirmed with geopeeker and https://mobilemoxie.com/tools/mobile-page-test/

So you are saying the Revolution Slider does not work with the theme and I should replace it with another option?

#297340 Copied

Olga Barlow

Support staff

August 2, 2021 at 19:26

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

Regards

#297390 Copied

chrisoneal

Participant

August 4, 2021 at 14:27

Thank you.

Please contact administrator
for this information.

#297716 Copied

Olga Barlow

Support staff

August 4, 2021 at 16:11

Hello,

1) Your image was huge https://prnt.sc/1j1m38q 2Mb is very large site to load for the mobile devices. I have optimized image to 500kb using https://tinypng.com/

2) This tool https://geopeeker.com/ does not display preview even with the default theme Storefront https://prnt.sc/1j1pnf0 So, our theme is not the reason of the problem.

3) The other emulator displays image but it does not scale it well if the image is placed in full-screen mode https://gyazo.com/f9775fa1c2fa523945d2db990afc5879

4) If you use a simple row (instead of the Revolution slider) without full-height option then the preview is ok https://prnt.sc/1j1wys1

Revolution slider loads a number of additional styles and scripts, so I would not recommend using that if you just need the simple image in that section. Use the Row with the background (like on the example I did). If emulators are not very important for you then enable full-height option https://prnt.sc/1j1yxhl If you need a nice view of the emulator then disable that option and change the row padding to bigger.

When I check your site using the mobile device I don’t see any issues with the image even if the full-height option is enabled.

Regards

#297740 Copied
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