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Ipad pro and ipad air rendering Isuues - by queenb123

This topic has 8 replies, 2 voices, and was last updated 2 years, 8 months ago ago by Olga Barlow

queenb123

Participant

January 16, 2022 at 12:58

Hello,

I have a parallax section which i disabled for mobile (ipads and iphones) as i know it doesnt work on these devices and replaced them with just images.

My site appears fine here in IPAD AIR:

https://streamable.com/taieoe

But for the IPAD PRO (2048 x 2732 pixels) the part i replaced with an image is shown like this:

https://streamable.com/14dlf4

The part i replaced with the images seems to be using the desktop version (which is parallax).
Anything i can do please?

Please, contact administrator
for this information.

#314522 Copied Theme version: 6.0 WooCommerce version: latest

7 Answers

Olga Barlow

Support staff

January 17, 2022 at 15:36

Hello,

Provide us with WP Dashboard access. We’ll check the settings of your section.

Regards

#314555 Copied

queenb123

Participant

January 17, 2022 at 16:27

Please see login area.

Please contact administrator
for this information.

#314564 Copied

Olga Barlow

Support staff

January 17, 2022 at 18:52

Hello,

Use contain for the row bg instead of cover https://prnt.sc/26etkm4
Check now.

Regards

#314595 Copied

queenb123

Participant

January 17, 2022 at 22:30

Nope didnt work…the ipad pro is taking the artwork from the desk top version not the ipad (mobile) version!

#314613 Copied

Olga Barlow

Support staff

January 18, 2022 at 18:38

Hello,

Yes, because of the resolution of the device.
We can do nothing with that.

Regards

#314663 Copied

queenb123

Participant

January 18, 2022 at 19:38

ok but you may want to put this in your documentation for future buyers or for roadmap to work on future updates – not our fault apple keeps making different devices with diff resolutions…your theme should be truly responsive.

Many thanks!

#314680 Copied

Olga Barlow

Support staff

January 19, 2022 at 12:35

Hello,

Ok. We’ll try to improve our documentation taking into account this moment.

Regards

#314716 Copied
Tagged: ipad air, ipad pro, rendering issues, templates, woocommerce, wordpress
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