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Elementor keeps loading while XStore Core plugin is active

This topic has 8 replies, 4 voices, and was last updated 4 months, 2 weeks ago ago by Jack Richardson

BICHACHI JEWELRY LTD

Participant

April 28, 2024 at 12:25

I am trying to edit using Elementor and the Elementor side-loader just keeps loading. In the console panel, I see this error message:
Uncaught TypeError: e.O is not a function
at frontend.min.js?ver=3.21.0:2:39876
at webpackJsonpCallback (styleguide-app-initiator.min.js?ver=3.21.0:3:13486)
at webpackJsonpCallback (webpack.runtime.min.js?ver=3.21.0:2:4680)
at frontend.min.js?ver=3.21.0:2:74

Once I turn off the XStore Core plugin, Elementor works.
I am using the XStore theme.

Files is visible for topic creator and
support staff only.

#393234 Copied Theme version: 9.3.7 WooCommerce version: 8.7.0

7 Answers

Rose Tyler

Support staff

April 28, 2024 at 13:14

Hello,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#393238 Copied

BICHACHI JEWELRY LTD

Participant

April 29, 2024 at 07:31

Hi,

Please check the credentials in the private content area.

Thanks.

Please contact administrator
for this information.

#393310 Copied

Tony Rodriguez

Support staff

April 29, 2024 at 07:55

Hello, @BICHACHI JEWELRY LTD,

Thank you for your response.

To address the concern you have encountered with the Elementor plugin, we kindly request that you refer to the official documentation provided by Elementor. The following link will direct you to the relevant guide that outlines the necessary steps to resolve the issue with the widget panel not loading: https://elementor.com/help/elementor-widget-panel-not-loading/

We hope you find this resource to be valuable and that it effectively assists you in troubleshooting the problem. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

#393314 Copied

BICHACHI JEWELRY LTD

Participant

April 30, 2024 at 20:23

Hi,

I already did what this guide suggested but still face the same issue. When I tried deactivating all the plugins and reactivating them one by one again, the issue started again when I activated the XStore Core plugin.

If you want, I can provide you with credentials to the development environment so you can try it yourself.

Thanks.

#393544 Copied

Rose Tyler

Support staff

May 1, 2024 at 10:08

Hello, @BICHACHI JEWELRY LTD,

1/ Please update the theme and plugins https://xstore.helpscoutdocs.com/article/37-plugins-update https://xstore.helpscoutdocs.com/article/63-theme-update

2/ Contact support team of the Elementor plugin – https://wordpress.org/support/plugin/elementor/

3/ Provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

#393600 Copied

BICHACHI JEWELRY LTD

Participant

May 5, 2024 at 07:42

Hi,

I updated the theme and plugins but the issue persists.
I contacted Elementor support and am waiting for an answer from them. I will update you when I receive it.
I added SFTP credentials in the private content area.

Please contact administrator
for this information.

#394014 Copied

Jack Richardson

Support staff

May 6, 2024 at 07:21

Dear @BICHACHI JEWELRY LTD,

I hope this message finds you well. We have identified a potential issue on your website that may be causing the infinite loader on the page editor.

To review the error details, please navigate to your website’s dashboard by following this path: Dashboard -> WooCommerce -> Status -> Logs. Within the logs, you will find a list of errors, including a critical one highlighted here: [Fatal errors](https://prnt.sc/tN8e-vc7Kz5W).

We recommend that you contact your hosting provider to discuss increasing the memory size allocated to your website, as this could potentially resolve the issue.

We look forward to your prompt response to ensure a swift resolution.

Best regards,

Jack Richardson
8Theme’s Team

#394079 Copied
Tagged: active xstore plugin issues, best woocommerce themes, elementor loading issue, improve woocommerce performance, solving elementor problems, troubleshoot woocommerce themes, xstore-core-plugin
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