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Cannot update the Xstore theme en the Xcore plugin

This topic has 10 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

James187

Participant

December 1, 2020 at 11:54

This is the message I get:
An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Can anyone help me?

#262029 Copied Theme version: 7.0.2

9 Answers

Rose Tyler

Support staff

December 1, 2020 at 12:02

Hello,

Go to XStore > deactivate theme and then activate it again using your purchase code.
After that follow the instructions and press the Check updates button https://xstore.helpscoutdocs.com/article/63-theme-update Update both: theme and XStore Core plugin. Or you can do the update via FTP, as described in the documentation.
https://xstore.helpscoutdocs.com/article/37-plugins-update
After the update, you need to re-save Theme Options (go to Theme Options > click on Publish) and clear cache.

Regards

#262031 Copied

James187

Participant

December 1, 2020 at 12:20

The plugin is installed but the theme every time gives me the same error, how can I fix that?

Thnx for helping me!

#262033 Copied

Rose Tyler

Support staff

December 1, 2020 at 15:04

Go to XStore > deactivate theme https://prnt.sc/vtmn5w and then activate it again using your purchase code. Clear cache and try to update the theme then.

Regards

#262055 Copied

James187

Participant

December 1, 2020 at 16:34

What can I do the store plugin is installed but theme not. Can you help me?

#262067 Copied

James187

Participant

December 1, 2020 at 16:42

i have done that but the error above keeps coming back.

#262068 Copied

James187

Participant

December 1, 2020 at 16:49

if I give you the login can you fix this problem for me?

#262070 Copied

Olga Barlow

Support staff

December 1, 2020 at 20:53

Hello,

Yes, provide us with WP Dashboard access and we’ll check.

Regards

#262112 Copied

James187

Participant

December 2, 2020 at 15:33

The details are in the private area, hope you can help me

Please contact administrator
for this information.

#262253 Copied

Olga Barlow

Support staff

December 2, 2020 at 16:36

Hello,

We used the autoupdate option and did not face any issues with theme or core plugin update https://gyazo.com/73d2a592c1925f6108cc01a76a9c4501

Regards

#262265 Copied
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