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PRO Elements causing error HTTP Error 500

This topic has 6 replies, 2 voices, and was last updated 13 hours, 49 minutes ago ago by Tony Rodriguez

Rajdeep

Participant

September 17, 2024 at 18:21

This page isn’t working luckyperfume21.com is currently unable to handle this request.
HTTP ERROR 500

This error is showing up when using Pro Elements plugin, do we not get Elementor Pro with the site’s license? Please advise how to fix the error.

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5 Answers

Tony Rodriguez

Support staff

September 18, 2024 at 06:44

Hello, @Rajdeep,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you apply all necessary patches available at the following link: (https://xstore.helpscoutdocs.com/article/158-how-to-use-xstore-patcher). Please review and follow the instructions provided to ensure proper application.

After applying the patches, kindly recheck the system. Should the issue persist, we would appreciate it if you could provide screenshots illustrating the problem, along with access to your site’s wp-admin area. Please ensure that this information is submitted through a secure, private content area.

Your cooperation is greatly appreciated, and we are here to assist you with any further needs.

Best regards,
8Theme’s Team

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Rajdeep

Participant

September 18, 2024 at 12:40

Still the same issue

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Tony Rodriguez

Support staff

September 18, 2024 at 13:14

Hello, @Rajdeep,

Thank you for providing us with the wp-admin access.

We are pleased to inform you that the issue has been successfully resolved. We kindly ask you to review your site after clearing your browser’s cache to see the updates.

For your reference, we have included a screenshot in the private content area of our correspondence.

Please read and follow the steps written in our theme documentation here: https://xstore.helpscoutdocs.com/article/212-new-xstore-header-builder-with-elementor

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

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Rajdeep

Participant

September 18, 2024 at 13:21

Thank you so much for your help, mind to share what caused the error and how did you fix it?

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Tony Rodriguez

Support staff

September 18, 2024 at 13:33

Hello, @Rajdeep,

We are pleased to inform you that we have successfully applied the necessary patches to resolve the issue you reported. https://xstore.helpscoutdocs.com/article/158-how-to-use-xstore-patcher

Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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Tagged: fixing wordpress http 500 error, http error 500 woocommerce, pro elements error 500, resolving woocommerce http 500, troubleshooting pro elements, woocommerce wordpress themes errors, wordpress pro elements issues
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