Return to previous page

Displaying NULL in product search results

This topic has 18 replies, 4 voices, and was last updated 13 hours, 31 minutes ago ago by Andrew Mitchell

YSO

Participant

September 3, 2024 at 14:31

Good day. Help me understand the problem. The search results show the inscription Null. I am adding a picture to the request for understanding. Thank you!

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#412900 Copied Theme version: 9.3.17

17 Answers

Rose Tyler

Support staff

September 3, 2024 at 14:37

Hello, YSO,

Thank you for reaching out to us with your concern.

Could you please confirm if this issue occurs when the parent theme is activated? We kindly ask you to conduct a test to determine whether the problem might be caused by custom code in the child theme.

Let us know the results and provide FTP access, we will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

#412904 Copied

YSO

Participant

September 3, 2024 at 15:08

Yes, when I enable the parent theme, the problem remains. The site itself is on a subdomain. I specified it in the private part

Please contact administrator
for this information.

#412909 Copied

Jack Richardson

Support staff

September 3, 2024 at 15:52

Hello @YSO

Please, check now !
Changes were made in xstore/js/modules/ajaxSearch.min.js file and such changes will be included in next theme update.

Kind regards, Jack Richardson

#412922 Copied

YSO

Participant

September 4, 2024 at 11:03

Good day! The problem disappeared when viewing from a computer, but remained when viewing the search from a mobile phone

Files is visible for topic creator and
support staff only.

#412994 Copied

YSO

Participant

September 4, 2024 at 11:09

There is also a problem with sticky elements. When interacting with product variations, page elements begin to influence others.

Files is visible for topic creator and
support staff only.

#412999 Copied

Jack Richardson

Support staff

September 4, 2024 at 12:05

Dear @YSO,

We hope this message finds you well.

We would like to recommend an upgrade to your current single product layout by adopting our new Single Product Builder based on Elementor. You can explore the details and benefits of this new builder here: https://xstore.helpscoutdocs.com/article/190-xstore-single-product-builder-with-elementor.

We have identified several issues with the existing single product builder available through the Customizer, which we have been unable to resolve satisfactorily for all needs. As a result, we are encouraging our valued customers to transition to the new builder, which offers a wide array of features and unlimited possibilities for customization.

Could you please let us know your thoughts on implementing this migration on your website?

Best regards,
Jack Richardson
The 8Theme Team

#413006 Copied

YSO

Participant

September 15, 2024 at 13:16

Hello!
Please tell me, will the page functionality be preserved after the transition?

#414431 Copied

Jack Richardson

Support staff

September 16, 2024 at 10:07

Dear @YSO,

We are pleased to introduce an upgraded design for the Single Product feature, enhanced with additional functionalities supported by our theme and the Elementor plugin. We believe this new builder will significantly improve your experience, offering a broader range of features without any known bugs or issues.

For a detailed overview of the Single Product Builder based on Elementor, please visit our documentation at: https://xstore.helpscoutdocs.com/article/190-xstore-single-product-builder-with-elementor.

We are confident that this upgraded builder will meet your needs and enhance your website’s functionality. Additionaly we have prebuilt templates of most popular ones used on our demos so your migration will go more easily.

Best regards,
Jack Richardson
The 8Theme Team

#414497 Copied

YSO

Participant

September 16, 2024 at 10:32

Your answer to my question does not make sense to me. Active page functions will be saved? Will you make this transition?

#414501 Copied

Jack Richardson

Support staff

September 16, 2024 at 10:44

Dear @YSO,

I hope this message finds you well. I would like to address your queries regarding the active page functions and the transition process.

Regarding your question, “Active page functions will be saved?”—could you please clarify what you specifically mean by this? If you are referring to maintaining the current version of your Single Product while developing a new one, you can achieve this by not setting any conditions for the new Single Product layout. This layout will not be applied to any product until you exit the developing mode and set the correct conditions for being applied.

As for your inquiry, “Will you make this transition?”—unfortunately, we do not undertake such implementations as they fall outside our scope of support. However, we are able to provide you with guidance and the necessary steps to facilitate the migration on your own. Please refer to our previous communications where we have provided detailed suggestions for a correct migration. Additionally, you may find useful information in the documentation we previously sent.

Should you have any further questions or require more assistance, please do not hesitate to post them on our forum.

Best Regards,
Jack Richardson
The 8Theme Team

#414506 Copied

YSO

Participant

September 18, 2024 at 11:13

Hi! Following your recommendation, I switched the editor to Elementor. But after that, the “reviews” tab disappeared. I can see it in the editor, but it is not displayed on the product page.

Files is visible for topic creator and
support staff only.

#414868 Copied

Jack Richardson

Support staff

September 18, 2024 at 11:35

Dear @YSO,

We hope this message finds you well.

Upon reviewing your widget, we noticed an issue concerning duplicate review tabs that appeared to be causing a conflict, as it is illogical to display identical tabs with the same content within a single widget. For your reference, please see the screenshot here: https://prnt.sc/FqDkwXAF_EwU.

To resolve this, we have removed the redundant reviews tab and retained only one. You can view the updated configuration on your products by following this link: https://prnt.sc/S8dQ31UEE3iQ.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#414872 Copied

YSO

Participant

September 18, 2024 at 11:59

Thank you, now the reviews are displayed correctly.

I still have the problem that caused me to open this ticket. The NULL message in the search results on mobile devices. How to hide this notification or display there what should be there. As I understood the status of availability.

let’s solve this and I’ll mark the ticket as completed. I’ll open all other issues in separate tickets for convenience

Files is visible for topic creator and
support staff only.

#414875 Copied

Jack Richardson

Support staff

September 18, 2024 at 13:00

Dear @YSO,

We are pleased to confirm the resolution of the reviews issue and appreciate your cooperation in this matter. Additionally, we would like to inquire if the problem regarding the display of ‘null’ text in searches has been resolved. We have implemented a global fix in xstore/js/modules/ajaxSearch.min.js and uploaded the changes on your web-site. Such fixes will also be included in the upcoming theme update to ensure that no changes are lost.

Should you find the issue fully resolved, please feel free to mark this topic as solved.

Furthermore, we are excited to introduce our newly released builders, which offer a wide range of features and options. These include Header, Footer, Single Post, Shop Archive, Single Product, and Blog builders, all are based on the Elementor plugin. For more information, please visit: https://xstore.helpscoutdocs.com/category/182-xstore-builders.

Our new demos are the examples of new builders posibilities:
https://xstore.8theme.com/elementor3/electronic-mega-market/shop/
https://xstore.8theme.com/elementor3/architecture-studio/blog/

Thank you for your attention, and we look forward to your feedback.

Best Regards,
Jack Richardson
The 8Theme Team

#414888 Copied

YSO

Participant

September 18, 2024 at 13:20

The problem has disappeared for desktop devices, but remains when searching on mobile devices.

Files is visible for topic creator and
support staff only.

#414898 Copied

Jack Richardson

Support staff

September 18, 2024 at 13:45

Hello @YSO

Please, clear the browser cache each time you have file modification made on your web-site. We tested the result on our device and found no issue about ‘NULL’ text in search items. Please, check the attached files below.

Kind regards, Jack Richardson

Files is visible for topic creator and
support staff only.

#414909 Copied

Andrew Mitchell

Support staff

September 18, 2024 at 13:51

Dear YSO,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#414911 Copied
Tagged: best selling themes, display null results, improve woocommerce search, null product search, optimized woocommerce themes, woocommerce search solutions, woocommerce themes
Viewing 18 results - 1 through 18 (of 18 total)