Return to previous page

Woocommerce variations after last theme update don’t work properly

This topic has 6 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

Eleni

Participant

July 20, 2023 at 05:51

Since I updated the theme first in 9.1.9 version and today 9.1.11 when I try to add a new variation in one existing product the “used for variations” element is inactive or checked but not accessible, (see image 1, ) and when I add a new attribute and save does not create the variations (image 2)

Waiting for your reply

Please, contact administrator
for this information.

#362404 Copied Theme version: 9.1.11 WooCommerce version: 7.9.0

5 Answers

Rose Tyler

Support staff

July 20, 2023 at 07:08

Hello, Eleni,

Thank you for contacting us and for using XStore.

We do not see images from you. Please upload them on file sharing service, for example, https://wetransfer.com/ and provide us with URL.

We’ve checked the product on your site, and we do not see the problem – https://prnt.sc/izVzfrlGr0iZ > https://prnt.sc/eVYrQI2-7WFd > https://prnt.sc/43ZVzDe0i5GE
Please check Σχεδίασέ το – Γυναικεία Μπλούζα (Copy) product from the Private Content.

Kind Regards,
8theme team

Please contact administrator
for this information.

#362413 Copied

Eleni

Participant

July 20, 2023 at 08:16

Still doesn’t work to me.

Please contact administrator
for this information.

#362426 Copied

Rose Tyler

Support staff

July 20, 2023 at 08:36

Hello, Eleni,

Did you check the Σχεδίασέ το – Γυναικεία Μπλούζα (Copy) product on your site? Please open the link in the Private Content area.
As you may see, variations were created without any problem.

What browser do you use? Please try to use the latest version of the Chrome browser.

Kind Regards,
8theme team

Please contact administrator
for this information.

#362433 Copied

Eleni

Participant

July 21, 2023 at 08:54

My laptop is a macbook pro and chrome is updated in the last version

Please contact administrator
for this information.

#362546 Copied

Rose Tyler

Support staff

July 21, 2023 at 09:35

Hello, Eleni,

It is strange because we can edit your variable products without a problem. Please watch a video in the Private Content area.
Could you please try from other browsers? Clear cache of browser also.
Please record for us a detailed video of the problem and your actions.
Also, we need FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption). To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Please contact administrator
for this information.

#362552 Copied
Tagged: functionality, properly, theme, update, variations, woocommerce, wordpress
Viewing 6 results - 1 through 6 (of 6 total)