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Regarding Updating xstore theme to latest version

This topic has 4 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

  • Avatar: Tushant Kumar
    Tushant Kumar
    Participant
    July 21, 2023 at 05:54

    Hello Xstore support Team, Yesterday I update the latest version of the theme to 9.1.11 after updating the theme my website design was messed up
    and the header was deleted, the shop page and a single page of products were messed up.

    Please, contact administrator
    for this information.
    #362529 Copied Theme version: 9.1.11 WooCommerce version: 7.9.0
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 07:16

    Hello, Tushant Kumar,

    Thank you for contacting us and for using XStore.

    We’ve checked your site and do not see problems. Please clear cache and check one more time.
    Please describe in more detail what exactly is incorrect right now.

    Kind Regards,
    8theme team

    #362531 Copied
    Avatar: Tushant Kumar
    Tushant Kumar
    Participant
    July 21, 2023 at 10:49

    My old Database was deleted

    Please contact administrator
    for this information.
    #362562 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2023 at 13:05

    Hello, Tushant Kumar,

    Updating the theme can’t delete the Database.
    If something is wrong with the DB, try to contact the support of your hosting provider.

    Kind Regards,
    8theme team

    #362590 Copied

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