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Core plugin - by Diana Nikolova - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 2 years, 1 months ago ago by Awais Ahmed

Diana Nikolova

Participant

August 12, 2022 at 10:06

Hello, we are trying to optimize the site instore.bg, but we see that the Core plugin takes the longest time to load the information. Can I ask you to test for errors

Please, contact administrator
for this information.

#331638 Copied Theme version: 1.0

9 Answers

Rose Tyler

Support staff

August 12, 2022 at 10:24

Hello,

Thanks for using our theme and for contacting us.
Update the theme and Core plugin, clear all cache and check then.
Provide us with screenshots of what exactly you see and where “we see that the Core plugin takes the longest time to load the information”

Regards

#331642 Copied

Diana Nikolova

Participant

August 12, 2022 at 16:11

The theme and plugin are updated, but the site is running very slowly. The tests were done by colleagues and I don’t have access to a screenshot. I was told that the core plugin takes the most time on the server to run normally

#331681 Copied

Rose Tyler

Support staff

August 14, 2022 at 07:58

Hello,

Sorry for the delay in answering, our dev team doesn’t work during the weekend, but I will try to answer you.
The latest version of the theme is 8.3/ Core plugin 4.3 – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
Please read this article – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
To get better speed results, try to enable https://prnt.sc/DQME00NiFaxy in the settings of elements, which are not first on your Home page.
Our Core plugin is optimized, but a conflict with a 3rd party plugin is possible, which causes slow loading. Try to disable all the third-party plugins, clear cache, and check the speed then. (Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.).

Regards

#331732 Copied

Diana Nikolova

Participant

August 15, 2022 at 14:16

Hello, I completely understand and thank you for your reply.
I’ve been using only your themes for 2 years now and so far we haven’t had such a problem.
We tested with another theme and the site loads much better, but I want to continue with x store. We also tested with all plugins, turning off and on, but no change.
Please take a look too, everything has been updated to the latest version.
We also bought the WP ROCKED plugin, but the whole design breaks when we turn it on and it works, so we deleted it and left the most cache-friendly plugin.

I will be more relaxed if you review in more detail

#331803 Copied

Rose Tyler

Support staff

August 16, 2022 at 08:28

Hello,

You need to optimize the content of your pages
1/ You have too big images which are scaled in about 10x -> https://prnt.sc/8aziQ38FtW4Q > https://prnt.sc/8BrbrMCikiFa
2/ Enable lazy loading for widgets that are below the first visible window area -> https://prnt.sc/u7P9BYUPXhYe
3/ Enable lazy loading images in Theme Options -> Speed Optimization  Here is your current stat -> https://gtmetrix.com/compare/ldhNDaia/H0JsZx2n/xMNgQNXD

We checked your main home page only but you may check others that are built with Elementor and make such changes as well.

Regards

#331831 Copied

Diana Nikolova

Participant

August 16, 2022 at 15:57

Thank you 🙂
Can you help me how to fix this when site is loading
https://prnt.sc/9R0BPjb0PGvj

#331904 Copied

Rose Tyler

Support staff

August 17, 2022 at 09:52

Hello,

We added an exclusion line of images to WP Rocket settings -> https://prnt.sc/-NWAiZv-TWzd
Now it seems that loading is better -> https://gyazo.com/2d7c531bc92fb98a6b7fab036a95c23a

Regards

#331948 Copied

Diana Nikolova

Participant

August 17, 2022 at 09:55

Hello, thank you !!
Last think, can you help me to fix banners, links don’t work
https://prnt.sc/RVq5Cz734pBw

#331949 Copied

Awais Ahmed

Participant

August 18, 2022 at 10:35

Hello, @Diana Nikolova,

Your issue has been solved please check back to your site now after removing the browser cache.

I have turned OFF the XStore Ajaxify from the banner element settings which was creating this issue on your site: https://postimg.cc/gr8ytMxS

And now it is working fine please watch this video I have created for you as a result: https://www.veed.io/view/988920ec-8158-4cc2-945f-f5bd43b1397c?sharingWidget=true

I have done it for you for the first banner only, for 2nd and 3rd banners, you can do it by yourself.

Regards 8Themes Team.

#332025 Copied
Tagged: core plugin, ecommerce, marketing, plugin, templates, woocommerce, wordpress
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