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I am trying 2 payment methods, Stripe works, but the other redirects me to another checkout page

This topic has 8 replies, 3 voices, and was last updated 2 weeks, 6 days ago ago by Luca Rossi

TirlaP

Participant

August 21, 2024 at 15:55

Hello. I have a problem while connecting a payment method plugin.

When I want to click the “Place order” button, it is taking me to another page

In the first image (blue button) is the selected payment method, and in the second image it’s the page that it is taking me to. And it should just not take me there.

Even when I click on the “Place order” button on the second page, it just refreshes the page.

Any idea how to solve this?

I mean, Stripe works and it just sends me to the “Thank you” page after paying. But this does not.

Thank you,
Petru

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7 Answers

TirlaP

Participant

August 21, 2024 at 15:56

The technical team from the Payment method checked, and they said that it is something from the xStore module.

But I don’t know.

#411044 Copied

Rose Tyler

Support staff

August 21, 2024 at 16:06

Hello, TirlaP,

Thank you for contacting us and for using XStore.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Please provide FTP access, and we will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#411045 Copied

TirlaP

Participant

August 28, 2024 at 11:58

Hello!

Sorry for the late response. But still, it’s strange that it has 2 checkout pages.

And I did not activate the second checkout for xStore. So it should not be activated, right?

I added another plugin for checkout that works, but when I choose that payment method it sends me to the other checkout page, even though, I did not use it anywhere.

Strange.

I will provide you with FTP as well.

#411996 Copied

Luca Rossi

Support staff

August 29, 2024 at 07:46

Dear @TirlaP,

We hope this message finds you well. We have identified a conflict between the CartFlows plugin and the XStore theme, as evidenced by the following screenshot: [https://prnt.sc/6ECCa8PvQHrN](https://prnt.sc/6ECCa8PvQHrN). To resolve the issue, we have temporarily disabled the “Enable The Store Checkout” feature, which has restored functionality to the checkout page.

Additionally, we have encountered an issue with the NETOPIA Payments method; it appears that the public and private keys may be missing. Could you please verify this? For your reference, here is a screenshot detailing the current settings: [https://prnt.sc/bCp8DaRBmnMO](https://prnt.sc/bCp8DaRBmnMO).

We would greatly appreciate your assistance in resolving these issues at your earliest convenience.

Best regards,
8Theme’s Team

#412119 Copied

TirlaP

Participant

August 29, 2024 at 08:20

Thank you for your response, Luca!

So, I saw that there is only the checkout page from xStore.

Alright, I am using the Stripe method, which works.

And I have added the public and private keys for Netopia in cPanel, as I have spoke with the team from Netopia.

And they are there, but still, it does not work. It refreshes the same page of checkout.

Netopia should open a new page to insert the card details and everything. And something is blocking it.

Do you need access to cPanel or something?

Idk how to solve this.

Thank you,
Petru Tirla

#412134 Copied

TirlaP

Participant

August 29, 2024 at 09:40

Hello!

We managed to solve it, and now it works both on any page, I mean the Netopia plugin.

But, is there a way to deactivate the xStore checkout page?

And have only the cart flow one?

I mean to not be redirected in any way to the xStore checkout page?

Thank you!

#412156 Copied

Luca Rossi

Support staff

August 29, 2024 at 10:35

Hi @TirlaP,

Currently, there is no settings to disable the checkout page because our XStore theme is using the default checkout page of WooCommerce plugin.

In this case, we suggest you to contact the author of CartFlows plugin. Maybe they will have a custom code to force the checkout page is always using the template from CartFlows.

Best regards,
8Theme’s Team

#412167 Copied
Tagged: best selling themes, checkout redirection issue, payment methods comparison, stripe payment method, troubleshooting woocommerce, woocommerce themes
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