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My email builder doenst overwrite the woocommerce email templates

This topic has 5 replies, 4 voices, and was last updated 2 weeks, 5 days ago ago by Andrew Mitchell

Jari de Boer

Participant

August 29, 2024 at 21:13

My email builder doesn’t overwrite the woocommerce email templates. How do I fix this

#412267 Copied Theme version: 9.3.18

4 Answers

Rose Tyler

Support staff

August 30, 2024 at 06:05

Hello, Jari de Boer,

Thank you for reaching out to us with your concern regarding the email builder not overwriting the WooCommerce email templates.

Please provide a detailed description of the situation, including screenshots and examples. Additionally, we kindly request that you provide temporary wp-admin and FTP access to facilitate a thorough investigation.

Best Regards,
8Theme’s Team

#412282 Copied

Jari de Boer

Participant

August 30, 2024 at 08:03

Hi,

I’ve attached an screenshot of the recieved mail. https://prnt.sc/4Gsp5bDwXwNq

and the emailbuilder mail:
https://prnt.sc/rCd8dz5qvhsP

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#412303 Copied

Jack Richardson

Support staff

August 30, 2024 at 11:14

Hello @Jari de Boer
You have the Development mode currently active on your web-site -> https://prnt.sc/8V853JI6-T3X. If you need to send the built templates by our Email builder you should deactivate the Development mode option.
Kind regards, Jack Richardson

#412344 Copied

Andrew Mitchell

Support staff

August 30, 2024 at 13:09

Dear Jari de Boer,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#412371 Copied
Tagged: customizing woocommerce emails, email builder issues, overwriting woocommerce emails, troubleshooting woocommerce, woocommerce email templates, wordpress email solutions, wordpress themes
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My email builder doenst overwrite the woocommerce email templates

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