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My single product page was designed and created and suddenly it changed and no elements are showing

This topic has 33 replies, 3 voices, and was last updated 1 years, 8 months ago ago by Tony Rodriguez

simran

Participant

December 15, 2022 at 21:30

This is very absurd

Please, contact administrator
for this information.

#341599 Copied Theme version: 3.8.8 WooCommerce version: latest

32 Answers

Tony Rodriguez

Support staff

December 16, 2022 at 06:27

Hello, @simran,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#341627 Copied

simran

Participant

December 16, 2022 at 07:05

But the problem shouldn’t occur

Please contact administrator
for this information.

#341630 Copied

Rose Tyler

Support staff

December 16, 2022 at 09:50

Hello,

Did you activate Elementor builder for single product page layout?
Please follow our recommendations and provide temporary wp-admin access, so we can take a closer look at the situation on your site.
wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#341638 Copied

simran

Participant

December 16, 2022 at 10:41

I am also facing issues with fILTERS on Shop Page. I have switched on the category filter but it is still not showing as an option to filter with.

And I am unable to change colour of a single page like changing colour of the shop page etc.

Please contact administrator
for this information.

#341643 Copied

Rose Tyler

Support staff

December 16, 2022 at 12:55

Please provide FTP access also, so we can check the situation more deeply.
If you do not know how to create FTP contact with your hosting provider, they will help you.
Did you make changes in the theme files?

Regards

#341653 Copied

simran

Participant

December 16, 2022 at 13:25

Reply

Please contact administrator
for this information.

#341664 Copied

simran

Participant

December 17, 2022 at 06:48

query

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for this information.

#341704 Copied

Rose Tyler

Support staff

December 18, 2022 at 12:18

Hello,

1/ There was a failure during migrating
2/ your products are not recognized as products by WordPress itself
not only our builder is not working, but the normal (default) output is also not working
3/ It also does not work with the default theme https://prnt.sc/Qtf3Y1zUhMWl
4/ on newly created products everything works – https://ufoandcompany.com/product/test/
5/ Unfortunately, neither re-saving nor editing the migrated products solves the problem
6/ you can either create products from scratch or transfer them again. We recommend using the default WordPress tools for this https://prnt.sc/ZVTl1prDObnZ and https://prnt.sc/hSnTtLLdIbRs

Regards

#341762 Copied

simran

Participant

December 20, 2022 at 19:35

no. the migration was not done yet. it got completed today. but I am yet to restore the backup.

Please contact administrator
for this information.

#341960 Copied

Rose Tyler

Support staff

December 21, 2022 at 12:26

Hello,

Please try the solution from this topic – https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/
or do the update manually via ftp – https://xstore.helpscoutdocs.com/article/63-theme-update

Regards

#342026 Copied

simran

Participant

December 21, 2022 at 12:27

Required details

Please contact administrator
for this information.

#342027 Copied

simran

Participant

December 21, 2022 at 16:15

the theme is being incompatible with elementor

Please contact administrator
for this information.

#342065 Copied

simran

Participant

December 22, 2022 at 06:03

unresolved issue

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for this information.

#342105 Copied

Rose Tyler

Support staff

December 22, 2022 at 13:00

Hello,

Please check the Private Content area

Regards

Please contact administrator
for this information.

#342145 Copied

simran

Participant

December 22, 2022 at 13:09

yes, the problem is solved

Please contact administrator
for this information.

#342147 Copied

Rose Tyler

Support staff

December 22, 2022 at 13:32

Ok.
I can see a screenshot by your link, but it is unclear to me. Could to provide a video for a better understanding?
Thanks in advance.

Regards

#342149 Copied

simran

Participant

December 22, 2022 at 14:48

problem with header builder

Please contact administrator
for this information.

#342153 Copied

Rose Tyler

Support staff

December 22, 2022 at 16:15

Do you mean this search – https://prnt.sc/9Uuz5aSIvgl9 ? Disabling categories is predefined behavior. There is no option to enable them for mobile, unfortunately.

Regards

#342168 Copied

simran

Participant

December 22, 2022 at 21:50

Video of margin getting cut

Please contact administrator
for this information.

#342188 Copied

Rose Tyler

Support staff

December 23, 2022 at 13:48

Hello,

We can’t watch your video, unfortunately – https://prnt.sc/fFcFqenweJGC Please provide a new one.

Regards

#342226 Copied

simran

Participant

December 26, 2022 at 11:04

new video

Please contact administrator
for this information.

#342310 Copied
Tony Rodriguez

Support staff

December 26, 2022 at 14:17
Hello, @simran,

1- In order to solve your issue simply go to the Dashboard >> XStore >> Theme Settings >> Theme Custom CSS >> Global and paste the below code at the bottom of the CSS box there.
```
@media(max-width:768px){
.element-raHwF.et_column.et_product-block.mob-full-width.mob-full-width-children.etheme-woocommerce-product-gallery.justify-content-start{margin-left:0px !important;}
}
```
Then save settings and check back to your site after clearing the browser cache.

2- Simply go to the Dashboard >> Appearance >> Widgets >> and then empty the “After the products” from there like this: https://postimg.cc/CdS36VNh and then check back to your issue by clearing the browser cache.

Regards 8Themes Team.
#342322 Copied
simran

Participant

December 26, 2022 at 19:18

not complete resolution

Please contact administrator
for this information.

#342335 Copied

Tony Rodriguez

Support staff

December 27, 2022 at 06:50

Hello, @simran,

Actually, it is working fine already. In the image, you shared in which I can see the issue but when I check the site it is working fine, please see this screenshot: https://postimg.cc/94KbRVQf you have a cache issue nothing else please check back to your site after clearing the browser cache.

Regards 8Themes Team.

#342366 Copied

simran

Participant

December 27, 2022 at 07:29

But still my store page is not showing pagination still

Please contact administrator
for this information.

#342369 Copied

Tony Rodriguez

Support staff

December 27, 2022 at 07:59

Hello, @simran,

It is because you set to show all products on the page. That is why the pagination is not appearing on the site see the image: https://postimg.cc/zbJzhLXz please change the settings if you want to show the pagination on your site.

NOTE: Now please create a fresh new ticket for your remaining and new issues.

Regards 8Themes Team.

#342373 Copied

simran

Participant

December 27, 2022 at 08:05

I had previously changed it to 12 but even then the pagination was not showing. Moreover because of that there were only 12 products showing on my store and there was no way to see the rest since I couldn’t navigate to the next page

#342374 Copied

Tony Rodriguez

Support staff

December 27, 2022 at 09:50

Hello, @simran,

It is because of this plugin “WooCommerce Infinite Scroll and Ajax Pagination” I disabled it and set the product to 12, see the image: https://postimg.cc/Z9NY3qsW by doing this the pagination start appearing on the site here is the resulting image: https://postimg.cc/gL2PMcsq

Regards 8Themes Team.

#342378 Copied

simran

Participant

December 28, 2022 at 06:20

Hello Tony, yes, that is correct now. What about the header error I’m seeing on products page? On desktop?

Please contact administrator
for this information.

#342451 Copied
Tagged: change, create, design, productpage, themes, woocommerce, wordpress
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