Inquiry about translation and payment gateways

Hello, Ani,

Thank you for contacting us and for using XStore.

1/ Please go to Theme Options > Header Builder> Promo text.

2/ If you want to create a multilanguage site you need a special plugin for these purposes https://colorlib.com/wp/wordpress-multilingual-plugins/ Support of the plugin should guide you. The plugin will give a language switcher widget also.
WPML is paid, https://xstore.helpscoutdocs.com/article/31-translation-with-wpml

3/ Payment gateways are WooCommerce plugin settings, here you can find list of core payment gateways https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/
There are also additional plugins to implement other gateways. Our theme will support any payment gateway plugin if it’s fully compatible with the WooCommerce and works fine with the default WooCommerce theme.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello @Ani,

We are pleased to inform you that our XStore Studio theme functionality allows you to import different demos and sections to your website and customize them to meet your needs.

For more information, please refer to our theme documentation at the following link: https://xstore.helpscoutdocs.com/article/148-xstudio-feature-of-xstore-wordpress-theme

Best Regards,
8Theme’s Team

Hello, @Ani,

1. If you would like to change the Footer color, please navigate to WordPress dashboard > Appearance > Widget > Footer column 1 > 8theme- static block > See block name and then go to Static blocks > edit particular Footer block with page builder and select color as per your requirement and update it.

Please refer to the image provided at the following link for further reference: https://imgur.com/cET6vid & https://imgur.com/dmj3dL6

2. If you would like to change the text of the top header widgets, please navigate to XStore > Theme Options > Header builder > Top header > edit widget settings as per your requirements and Publish it.

Please refer to the image provided at the following link for further reference: https://imgur.com/a082rbf & https://imgur.com/1Y6dVo8

3. If you would like to change the text of the Copyrights section in the footer, please go to Static block > Edit footer block > There you have to change the text as per your requirements.

Please refer to the image provided at the following link for further reference: https://imgur.com/e1YW629 & https://imgur.com/i3jYk0G

4. If you would like the registration form to appear in the Login form, please navigate to the Dashboard >> WooCommerce >> Settings >> Accounts & Privacy and ensure that the option to create an account on the “My Account” page is enabled. (Please refer to the image provided: https://postimg.cc/c6fHbcWJ

To enable social logins, please read and follow the instruction written in our theme documentation here: https://xstore.helpscoutdocs.com/article/87-facebook-login

5. Yes, it is possible to create a main menu that links to the respective categories.

I’ve created both categories with their subcategories but the skincare part doesn’t work – https://ibb.co/TgCDFqD

Could you please share your site WP-ADMIN Login details in the below-listed format in the private content area of this topic, on which you are facing the issue so that we’ll check and assist you accordingly?

WP Admin URL:
WP Admin Username:
WP Admin Password:

We kindly recommend that you take a complete backup of your site before proceeding.

6. We have conducted a review of your website and have not identified any issues. The specified section appears to be functioning correctly. It is likely a caching issue on your end. We recommend clearing your browser cache and revisiting the website.

Please see the attached image for reference.https://imgur.com/hixu29s

Kind Regards,
8theme team

Hello, @Ani,

Thank you for your response. However, your provided login details are not site wp-admin credentials.

I’ve created both categories with their subcategories but the skincare part doesn’t work – https://ibb.co/TgCDFqD

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

Hello, @Ani,

In order to create the Main Menu dropdown structure as you described, please navigate to Appearance >> Menu >> Main Menu and add the product categories as per your requirements.

We have also captured a video for you on your site. Please watch it completely and follow the steps shown in it for the rest of the Menu. The video can be found and watched under the private content area of this topic.

Best Regards,
8Theme’s Team

Hello Ani,

1. We apologize for the issue you are experiencing due to the empty widgets in the header builder. We suggest deleting these widgets, which should resolve the issue. Please refer to the screenshot provided for further assistance: https://postimg.cc/QH0bxHP6.

2. We have created a video to assist you in changing/translating the Label text for Hot and New. Please watch the video in its entirety and follow the steps shown.
https://www.veed.io/view/8a78e25f-ed63-4da8-9029-bebb552bc64c?sharingWidget=true&panel=share

3. We are pleased to inform you that we have successfully resolved your issue. It was due to the widget title, which we have removed from the Footer Column 1 >> Static Block. Please refer to the screenshot provided for further reference: https://postimg.cc/Wh12JHW2

4. You can customize the color of the footer copyright from the Appearance >> Widgets >> Footer Copyright Left >> Text section. Please refer to the screenshots provided below for more information:

https://postimg.cc/t13TzVhy
https://postimg.cc/zLrD3X4Q

5. The heading “Best Seller” is just a heading, however, the element used to display the products is the “Products” element, which you can see in the attached screenshot. You can customize the product types to be displayed in the query by editing the product element, as shown in the second screenshot.

https://postimg.cc/Tp0JtpJV
https://postimg.cc/H8pBL5tL

We hope this helps.

Best Regards,
8Theme’s Team

Hello,@Ani,

Thank you for your response.

1. In order to change the color of the “back to top” button, We kindly ask that you copy and paste the following CSS code into Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

.back-top {
    color: #E50C0C !important;
}
.back-top svg path {
    stroke: #0B9B31 !important;
}

The result should look like this: https://imgur.com/CaLHp89

Note you may change the color code as per your requirements.

2. We kindly ask that you please read and follow the instructions regarding the Newsletter popup in our theme documentation, which can be found here. https://xstore.helpscoutdocs.com/article/162-xstore-newsletter-popup

3. We have edited the footer static block using Elementor, adding an inner section and then a static block element. You may select the specific block and update it as per your requirement.

Please refer to the image provided at the following link for further reference: https://imgur.com/TDrxONP & https://imgur.com/l479JJk

We hope this will resolve your issue.

4. We have resolved your issue. Please clear your mobile browser cache and revisit your site. Additionally, we have added the necessary CSS code under XStore > Theme options > Theme Custom CSS > Global CSS.

@media (max-width: 767px){
.mobile-header-wrapper .header-bottom .et_column {
   padding-right: 0px !important;
    padding-left: 0px !important;
}
}

Please refer to the image provided at the following link for further reference: https://imgur.com/XBJHcTZ

Best regards,
8Theme’s Team.

Hello, @Ani,

1. a. We have successfully debugged the issue and provided a comprehensive explanation of how to configure it or where it has been configured. If the newsletter is not displaying correctly, we recommend creating a new form as desired and then selecting it for display.

1. b. This is the menu sidebar of the My Account page, which has been generated by WooCommerce. Therefore, our theme does not have any influence on it.

If you would like to remove certain items from the menu sidebar, you will need to use custom CSS. Please let us know which items you would like to remove, and we will provide you with the necessary custom CSS.

If you would like to change the color of the items, please provide us with a screenshot so that we can provide you with the custom CSS to do so.

2. Would you be able to provide a screenshot of the strings/text which are not appearing in Loco Translate so that we can further investigate and provide assistance?

You may upload the screenshots on https://imgbb.com/ and paste the links here.

3. We have prepared a video tutorial for you to help you translate the text into the theme core plugin language files. Please watch it here and follow the steps: https://www.veed.io/view/89f1fd02-4c5c-4ff9-94c7-81c3eb1adfcd?sharingWidget=true&panel=share

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, @Ani,

Thank you for your response.

1,2,3. We recommend that you do not use multiple language plugins on your site as they may conflict with one another. If you wish to use your site in multiple languages, we suggest using the Polylang plugin. We advise against using the Loco Translate plugin.

We suggest that you try to translate your site again from scratch by following the particular plugin documentation.

4. If you would like to change the color of the background of the “Quick view” button, please copy and paste the CSS code provided below into Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

.product-view-default .footer-product .show-quickly {
            background: #faa7cc !important; 
}

The result should look like this: https://imgur.com/2WvG4zc

5. In order to remove “Downloads” from the My Account menu, please copy and paste the below given CSS code to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache.

.woocommerce-account li.woocommerce-MyAccount-navigation-link.woocommerce-MyAccount-navigation-link--downloads {
    display: none !important;
}
li.woocommerce-MyAccount-navigation-link.woocommerce-MyAccount-navigation-link--downloads {
    display: none !important;
}

7. WooCommerce does not have built-in tracking functionality, however customers can track the status of their orders using the “track order” feature. This feature allows customers to add tracking links or codes to their order details, allowing them to easily monitor the progress of their shipments. This can be achieved using plugins or custom code.

8. We are pleased to inform you that we have resolved the issue on your site. Please clear your browser cache and check back to your site. Please refer to the screenshot provided: https://postimg.cc/0zfJR5Ks The issue was caused by a space in the code that was added to the footer static block. We removed the space and saved the changes, which resolved the issue.

Best Regards,
8Themes Team.

Hello, @Ani,

Thank you for using our theme and for contacting us.

We would like to explain how to make the size guide appear on specific categories only. To do this, please navigate to XStore > Theme Options > Woocommerce (Shop) > Single Product Builder. Then, click on “Multiple Templates” and create new templates and assign the condition to apply the template to the particular category. For a better reference, please see the images provided: https://postimg.cc/XZ9VMD52 , https://postimg.cc/8sMLK1sW

We suggest that you edit the template and add the Sizing Guide widget to the section. Please ensure that all available settings for this widget are set according to your requirements. For reference, please see the image at the following link: https://imgur.com/L14SLP3 & https://postimg.cc/30Yjj6Xz

We hope this will resolve your issue.

Best Regards,
8Theme’s Team.