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Single Product Page frozen and not updating

This topic has 23 replies, 4 voices, and was last updated 3 years ago ago by Olga Barlow

Sandrino

Participant

August 30, 2021 at 13:47

Hi all,
I’m stuck with finishing my ecommerce page as 8theme Single Product Page Builder is not working and the product page is frozen with some product text and not displaying any funcionality. Would love your help.

#300510 Copied Theme version: 4.0.5 WooCommerce version: 5.6

22 Answers

Rose Tyler

Support staff

August 30, 2021 at 14:00

Hello,

Thanks for contacting us.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
Provide URL and temporary wp-admin access.

Regards

#300513 Copied

Sandrino

Participant

August 30, 2021 at 14:47

Hi Rose,
I did what you’ve suggested and the only way to recover the single page builder functionality is to deactivate Elementor, which seems weird… Any thought on that? Thx!

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Rose Tyler

Support staff

August 30, 2021 at 15:09

Hello,

Could you provide URL and temporary wp-admin access?

Regards

#300537 Copied

Sandrino

Participant

August 31, 2021 at 17:19

Hi Rose,
Sorry about the delay – I’ve just sent you a private msg

Please contact administrator
for this information.

#300741 Copied

John Holden

Support staff

August 31, 2021 at 18:53

Hello

Currently a maintenance page is apply on your URL https://prnt.sc/1qw7mzs will you please provide us temporary wp admin access in pvt section.

John Holden

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Sandrino

Participant

August 31, 2021 at 18:56

Absolutely, John.

I just need an email so I can forward the temporary login to wp admin

Please contact administrator
for this information.

#300759 Copied

Rose Tyler

Support staff

August 31, 2021 at 19:47

Hello,

8themes@gmail.com

Regards

#300764 Copied

Sandrino

Participant

August 31, 2021 at 19:52

Hi Rose – link to wp admin in private.
Please notice that the theme (Xstore) is actually not working to customize product page – I’ve already test it with several other themes and it works. Thanks

Please contact administrator
for this information.

#300766 Copied

Sandrino

Participant

August 31, 2021 at 19:57

Forgot to tell you: as an example of Xstore theme not working – the product gallery is broken once the product page is published.

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Rose Tyler

Support staff

August 31, 2021 at 20:35

Hello,

Please notice that the theme (Xstore) is actually not working to customize product page – I’ve already test it with several other themes and it works.

– do you mean an additional plugin?
I’ve edited your “Stan Lee – Thor: Ragnarok – Marvel – 1/6 Figure – Hot Toys” product and removed the custom table that you added in the product description, now some content can be seen for this product now.
But there is something else, it looks like you are using additional plugins to customize single product page. Did you make changes in theme files also? Do you use server cache and CDN? Could you temporarily disable such cache? Provide FTP access, so we can check the problem more deeply.

Regards

#300772 Copied

Sandrino

Participant

August 31, 2021 at 20:52

I’ll check those points and in the meantime I’m providing FTP access

Please contact administrator
for this information.

#300777 Copied

Rose Tyler

Support staff

September 1, 2021 at 06:36

Hello,

What FTP username can we use?

Regards

#300797 Copied

Sandrino

Participant

September 1, 2021 at 19:05

Hi Rose – sorry again for the delay. Info in private – thanks

Please contact administrator
for this information.

#300934 Copied

Rose Tyler

Support staff

September 2, 2021 at 08:20

Hello,

We need wp-admin access. Please provide correct access. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#300979 Copied

Sandrino

Participant

September 7, 2021 at 12:56

Hi Rose – already sent the required info

Please contact administrator
for this information.

#301543 Copied

Sandrino

Participant

September 7, 2021 at 14:03

FYI, I disabled all plugins except for Woocommerce, and the product page worked ok. After activating Elementor, the product page presented the issue again…

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Sandrino

Participant

September 8, 2021 at 14:12

Hi, Rose.
Just checking in – any insights on the issue? Have a great day!

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Rose Tyler

Support staff

September 8, 2021 at 14:59

Hello,

As we can see, some custom changes were done in main theme. https://prnt.sc/1rhue33 – why?

Regards

#301656 Copied

Sandrino

Participant

September 8, 2021 at 15:40

Hi Rose,
I tried to create this page yesterday to set an alternative that doesn’t use the theme – but it didn’t work. I’m still confused why the theme is not working…

#301665 Copied

Olga Barlow

Support staff

September 9, 2021 at 17:33

Hello,

1) Issue with the image gallery caused by WooLentor plugin. Once I disabled https://prnt.sc/1rmok32 gallery is ok.

2) I don’t see problem with the Single product builder https://gyazo.com/c2f9d614bd415ba4efca4fde2b2f57fa and single product pages works ok https://prnt.sc/1rmos9t .

Regards

#301804 Copied

Sandrino

Participant

September 9, 2021 at 18:02

Hi Olga, apparently it’s working now 🙂 I’m double checking everything now

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Olga Barlow

Support staff

September 9, 2021 at 18:28

Hello,

Glad to hear that. Wish you good sales.

Regards

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