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Web slow…..Please help me, the site is very slow

This topic has 70 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Olga Barlow

tiger

Participant

February 9, 2022 at 03:21

Please help me, the site is very slow

Please, contact administrator
for this information.

#316626 Copied Theme version: 8.1

69 Answers

Olga Barlow

Support staff

February 9, 2022 at 16:19

Hello,

We set all the possible speed optimization settings that our theme has. We don’t have any other options to speed up the site from the theme side.
So, contact server support and WordPress support and ask if they have any tools or recommendations to get better performance. Because we can do nothing from our side, unfortunately. If you are not satisfied with the theme speed we could only offer you a refund.

Regards

#316671 Copied

tiger

Participant

February 10, 2022 at 11:46

https://prnt.sc/26sqt6n
Hello, how do I get rid of this problem, the slider goes left alignment and the right side remains empty https://prnt.sc/26sqv9i

#316757 Copied

Rose Tyler

Support staff

February 10, 2022 at 14:09

Hello,

Don’t stretch row with the slider, use Default – https://prnt.sc/239hjfu

Regards

#316770 Copied

tiger

Participant

February 10, 2022 at 21:12

Why is the site being destroyed like this, what is the solution?
https://prnt.sc/26t6m59

Also this problem in the plugin does not open is the error from me or from the plugin and how to solve
https://prnt.sc/26t7j4y

#316791 Copied

Olga Barlow

Support staff

February 11, 2022 at 16:01

Hello,

I don’t see the mentioned issue on your site https://prnt.sc/26ttbib What errors do you have in the console while you getting that broken view?

Where do you have that error? I checked page and SEO plugin settings displays https://prnt.sc/26ttgph

Regards

#316853 Copied

tiger

Participant

February 11, 2022 at 16:04

This site does not belong to the second site
It does not appear, what is the solution, should I re-activate it SEO plugin?

#316855 Copied

Olga Barlow

Support staff

February 11, 2022 at 17:38

Hello,

Provide us with WP Dashboard access and link to the site where you have the problem.

Regards

#316879 Copied

tiger

Participant

February 11, 2022 at 18:16

Can you give me the repair steps?

#316889 Copied

Olga Barlow

Support staff

February 11, 2022 at 18:25

Hello,

I can’t tell you the repair steps if I did not inspect the site with the problem. So, provide us with WP Dashboard access and link to the site where you have the problem.

Regards

#316893 Copied

tiger

Participant

February 13, 2022 at 18:46

https://prnt.sc/26v5i4y
How do I solve this

#317014 Copied

tiger

Participant

February 14, 2022 at 22:22

????

#317160 Copied

Rose Tyler

Support staff

February 15, 2022 at 09:28

Hello,

Sorry for the delay in answering. We have a large number of requests during these days and reply may take some time, but your request is in the queue and it’s very important for us.
You can reduce the DOM size only by removing elements from the page, header, or footer, enabling the Lazy loading for the elements that have such option (banners, products, Instagram). There is no other way to reduce the DOM.

Regards

#317183 Copied

tiger

Participant

February 15, 2022 at 12:20

Why is the site being destroyed like this, what is the solution?
https://prnt.sc/26t6m59

Also this problem in the plugin does not open is the error from me or from the plugin and how to solve
https://prnt.sc/26t7j4y

Here the option to translate the email does not appear
https://prnt.sc/26w6y6n
It’s ok why is that?
https://prnt.sc/26w6zkj

In addition to the consumption of the CPU, it causes excessive consumption in the WordPress admin panel

Please contact administrator
for this information.

#317207 Copied

tiger

Participant

February 15, 2022 at 14:29

Please wait for the solution

#317219 Copied

Rose Tyler

Support staff

February 15, 2022 at 15:07

Hello @Tiger,

Why is the site being destroyed like this, what is the solution?
https://prnt.sc/26t6m59

– I don’t see the mentioned issue on your site, let us know once you will get it one more time.

Also this problem in the plugin does not open is the error from me or from the plugin and how to solve
https://prnt.sc/26t7j4y

– I can see SEO settings of Home page on the mentioned site – https://prnt.sc/26waiph

Here the option to translate the email does not appear
https://prnt.sc/26w6y6n

– please read this topic – https://www.8theme.com/topic/built-in-email-builder-wpml/

It’s ok why is that?
https://prnt.sc/26w6zkj

– There should not be that alert, at first sight. Provide FTP access, please, so I can pass this question to our developers team.
P.S. Site design looks pretty nice by the way!

Regards

#317223 Copied

tiger

Participant

February 15, 2022 at 15:11

1- P.S. Site design؟؟ I can not understand what do you mean

2- FTP How do I not know what

3 – Did not answer In addition to the consumption of the CPU, it causes excessive consumption in the WordPress admin panel

#317225 Copied

Rose Tyler

Support staff

February 15, 2022 at 15:18

1- I just said that your site looks cool, on my opinion 🙂
2- Contact your hosting provider and ask for FTP host, FTP username, and FTP password
3- Describe in more detail, provide screenshots or statistics that I will be able to pass our dev team.

Regards

#317228 Copied

tiger

Participant

February 15, 2022 at 15:19

I swear to you that I suffer a lot and waste more time because I deleted the site and promised to build it and deleted the sub-domain for me for more than 3 months, wasting time with this. You know that I created another site three months ago and it works quickly and without any problems, but this site is slow and the hosting company bans it, knowing all My sites that I bought 3 themes from you, and the sites are all the same hosting, but different accounts, please, please, please advise me, what is the reason, please help me

All my hostings are from HostGator
The only problem that the site suffers from is the interruption and slowness of the site, the site that works very well with the hosting company in Germany, and this site does not work well in oman

#317229 Copied

tiger

Participant

February 15, 2022 at 15:28

FTP Give me the way to provide you
Or please, if you would be so kind to my last request, please cooperate with me, I swear to you that I am very tired
If you could contact me via TeamViewer

#317231 Copied

tiger

Participant

February 15, 2022 at 15:47

Do you recommend changing the hosting?

This is what always happens. Wait for every page that opens 5 minutes
https://prnt.sc/26wbobf

#317237 Copied

Rose Tyler

Support staff

February 15, 2022 at 16:47

Hello,

It’s ok why is that?
https://prnt.sc/26w6zkj

– this is caused by low Max execution time – https://prnt.sc/26wccwv https://prnt.sc/26wcl2l , contact your hosting provider to increase execution time, this will hide the warning (max_execution_time is a limit for the execution time while running the script). We have been able to see this problem when disabled some of 3rd party plugins on your site. One of plugins changes data of monitoring. The same with speed, it is affected by plugins you are using. We would recommend you to disable all 3rd party plugins and check how the Dashboard and site works, it is much faster. Please use only plugins that are really required, we are not responsible for the work of additional plugins.
Let us know once the Max execution time will be increased and un-required plugins disabled, we will check one more time.

Regards

#317245 Copied

tiger

Participant

February 15, 2022 at 16:53

What are the additional plugins that cause you to find out؟
look 180 here
https://prnt.sc/26wczwv
https://prnt.sc/26wd2zz

#317250 Copied

Rose Tyler

Support staff

February 15, 2022 at 17:11

Disable W3 Total Cache plugin and check WooCommerce > Status > https://prnt.sc/26wcl2l It will show the same value even with default theme, so it is not caused from our side. Contact support of hosting to get the advice why you can see 180 https://prnt.sc/26wczwv but WooCommerce 30.

Regards

#317253 Copied

tiger

Participant

February 15, 2022 at 17:16

https://prnt.sc/26wdbkl
i see 600 ???

ok a call hem

Look I found this
https://prnt.sc/26wdeii

I will change it to 180 See if you solve a problem on the occasion These topics are for speed

https://prnt.sc/26wdguj
Why do I have a height of 600
https://prnt.sc/26wdg6w

Will I move the site here, will I be relieved of this trouble?
https://prnt.sc/26wdhcg

#317254 Copied

tiger

Participant

February 15, 2022 at 21:23

When I disable the plugins, I activated yoast SEO, it didn’t work before, do you know how to fix it

#317268 Copied

Rose Tyler

Support staff

February 16, 2022 at 10:39

https://prnt.sc/26wdg6w – it is because plugin that shows incorrect value is activated on your site. You will be able to see real value in case 3rd party plugins are disabled. We already told it.

Will I move the site here, will I be relieved of this trouble?
https://prnt.sc/26wdhcg

– we use Hetzner hosting for our demos. Many of our users use Bluehost, Siteground. So, choose the one that suits your needs most of all. Theme requirements you can find here https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements , so contact hosting provider before the purchase and consider them.

When I disable the plugins, I activated yoast SEO, it didn’t work before, do you know how to fix it

– Fix conflict of SEO plugin with 3rd party plugins? Sorry, but theme support can’t help in this case, we are able to assist in case problem are caused by theme only.

Regards

#317325 Copied

tiger

Participant

February 16, 2022 at 13:35

1- You, despite all this, did not tell me who is causing the conflict. Give me his name to delete
2- Thinking about HOSTINGER hosting , what do you think?
Contains PHP 8.00 Lite Speed (LSWS) And MULTIPLE
Would you advise me if I do that I will rest for speed
Does your theme work on PHP 8.00
3-
For Yusat SEO, stop all plugins not working, you are the one who said leave that to me, but you solved the problem the first time, tell me to solve it please

#317375 Copied

Rose Tyler

Support staff

February 17, 2022 at 11:11

Hello,

Sorry for the delay in answering.
We can’t open your site now – https://prnt.sc/26xmb2l
Yes, our theme is compatible with php 8.
About SEO, we did not solve it, because the problem was not visible to us.

Regards

#317484 Copied

tiger

Participant

February 17, 2022 at 11:24

https://prnt.sc/26xmb2l
Why is my website not opening?

#317489 Copied
Tagged: fast, improvement, optimization, speed, templates, woocommerce, wordpress
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