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Issue when updating to latest version - by valking

This topic has 4 replies, 2 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

  • Avatar: valking
    valking
    Participant
    November 16, 2020 at 11:13

    Hi there,

    When updating to the latest version of the theme. I seem to be losing my logo and a lot of other customisations. I am unable to attach screenshots but basically the logo is being switched back to xstore logo and also getting a completely different header layout.

    Thanks
    Aaron

    #259754 Copied Theme version: 7.0.2
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 16, 2020 at 12:47

    Hello,

    You use the built-in header layout on your site but we warned users that the built-in header will be removed and that they should use the header builder to recreate the header https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

    Please, try to create your header using the header builder and then update the theme. If you need any help with this provide us with WP Dashboard access.

    Regards

    #259779 Copied
    Avatar: valking
    valking
    Participant
    November 18, 2020 at 13:40

    Hi there,

    We don’t seem to have the option to create the header maybe because we need to update but can’t as this breaks stuff. I have provided logins if you can take a look please.

    Thanks

    Please contact administrator
    for this information.
    #260184 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 18, 2020 at 18:06

    Hello,

    We have created header for you using the header builder. Check now, please.

    Regards

    #260246 Copied
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