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Scrollable image error - by Marketingeskell

This topic has 16 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Olga Barlow

Marketingeskell

Participant

May 27, 2021 at 22:29

Hi support!

We have a small problem with scrollable image on product page. If a product image was high everything works fine, but when image are small the content overflow the next content: https://ibb.co/H7kZvLH

example product:https://weeb.hu/termek/wendy-cosplay-2/

#289140 Copied Theme version: 7.2.9 WooCommerce version: 5.3.0

15 Answers

Olga Barlow

Support staff

May 28, 2021 at 15:51

Hello,

Could you, please, provide us with FTP access to your site? We’ll check the issue in more detail to help you.

Regards

#289230 Copied

Marketingeskell

Participant

May 28, 2021 at 21:47

yeah ofc.

Please contact administrator
for this information.

#289254 Copied

Rose Tyler

Support staff

May 29, 2021 at 08:01

Hello,

Thanks for the reply. I’ve passed it to our technicians. They will be able to take a closer look after the weekend. What browser do you use? Could you provide temporary wp-admin access also?

Regards

#289279 Copied

Marketingeskell

Participant

May 29, 2021 at 15:31

Hello!
Ofc i can, but pls be safe when you debugging this. Site goes live at next monday.

I use macbook air 13 (new m1) with chrome browser, but error still exsist on safari too.

Extra i tested out something: The problem in the containers. I think(but not sure) the scroll height the system get from the max heigh of the heighest image, but if you change to a shorter picture that make this error.
Hope its help a bit.
Greetings,
Áron

Please contact administrator
for this information.

#289335 Copied

Olga Barlow

Support staff

May 31, 2021 at 11:13

Hello,

Thank you. I passed the issue to developers and I’ll inform you once they fix the problem.

Regards

#289417 Copied

Marketingeskell

Participant

June 5, 2021 at 07:42

Hi Olga!

What you think approx when you fix this issue?

Greetings,
Áron

#289973 Copied

Olga Barlow

Support staff

June 7, 2021 at 10:42

Hello,

Check now, please.

Regards

#290123 Copied

Marketingeskell

Participant

June 7, 2021 at 21:31

Hi Olga!

Thx its almost work, but not even if you have description for variation. img:https://ibb.co/PxkBNVt And user unable on click pre order button or quantity input:
Example product: https://weeb.hu/termek/akatsuki-kopeny/

Greetings,
Áron

#290210 Copied

Olga Barlow

Support staff

June 9, 2021 at 16:48

Hello,

Ok. Thank you. I informed developers. I’ll keep you in touch.

Regards

#290412 Copied

Marketingeskell

Participant

June 14, 2021 at 00:14

Hello,

Thanks Olga, can i have any update when they fix it ? It was so annoying for my customer.

Greetings,
Áron

#290833 Copied

Olga Barlow

Support staff

June 14, 2021 at 15:43

Hello,

Unfortunately, we don’t have a quick solution for this issue if you use the Single product builder.
So, you can either disable the sticky position for that section in the section settings or use one of the built-in layouts for the product instead of the single product bilder.

Regards

#290891 Copied

Marketingeskell

Participant

July 5, 2021 at 18:15

Hi Olga!

I absolutly understand its a hard bug and more difficult, to solve it, but i spend a lot of time, for makeing this site look like this, so maybe what you think when was the date, when you can release the version of core what solve this error ?

Best regards,
Áron

#293144 Copied

Olga Barlow

Support staff

July 5, 2021 at 20:46

Hello,

We tried to find the solution for that issue but without success, unfortunately. We can’t fix it if the height of the section changes after page loading with a single product builder.

Regards

#293155 Copied

Marketingeskell

Participant

July 12, 2021 at 15:48

A single js script don’t solve the problem, what triggered on change for variation and resize the whole section ?

#293825 Copied

Olga Barlow

Support staff

July 13, 2021 at 14:11

Hello,

Our script (that calls the sticky section) is called while page and content are fully loaded. Block height changes once you change the variation, so it’s impossible to revalidate the sticky section because it was done only once at the very beginning and can’t be done in other ways. Trigger that starts while you change the variation is – found_variation

http://prntscr.com/1asshb4 – WooCommerce scripts
Example of using in custom scripts $('.variations_form').on('found_variation', function() { console.log('variation found') } );

Regards

#293910 Copied
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