8theme.com » All Posts https://www.8theme.com/forums/xclean-wordpress-support-forum/feed/ Thu, 19 Sep 2024 01:54:12 +0000 https://bbpress.org/?v=2.6.11 en-US https://www.8theme.com/topic/smart-carousel-bug-first-image-blank-on-mouseover-part-2/#post-409038 <![CDATA[Reply To: Smart Carousel bug: First Image Blank on Mouseover Part 2]]> https://www.8theme.com/topic/smart-carousel-bug-first-image-blank-on-mouseover-part-2/#post-409038 Tue, 06 Aug 2024 11:07:37 +0000 Rose Tyler Hello, RobertG,

Why do you write on the XClean theme support forum https://prnt.sc/IlUXBdWu_k66 ? Please write on XStore – https://www.8theme.com/forums/xstore-wordpress-support-forum/

You can disable plugins one by one.

Best Regards,
8Theme’s Team

]]> https://www.8theme.com/topic/smart-carousel-bug-first-image-blank-on-mouseover-part-2/#post-409033 <![CDATA[Smart Carousel bug: First Image Blank on Mouseover Part 2]]> https://www.8theme.com/topic/smart-carousel-bug-first-image-blank-on-mouseover-part-2/#post-409033 Tue, 06 Aug 2024 10:28:02 +0000 RobertG Hello,
I’m writing to ticket #408744 and I have to start a new topic because I can’t reply to the original ticket because of a bug on the forum. This is what I get when I try to reply:

Error

Reply to the original ticket:

Unfortunately, it is not possible to disable all third-party plugins, as the website would become hardly functional. See the list of the currently used plugins:

Plugins

Which of these plugins do you think could be interfering with the Smart Carousel? I would then temporarily disable those plugins and check the website again.

Thank you for your support.

]]> https://www.8theme.com/topic/add-to-cart-and-buy-bautton-vanished-all/#post-409023 <![CDATA[Reply To: add to cart and buy bautton vanished ….all]]> https://www.8theme.com/topic/add-to-cart-and-buy-bautton-vanished-all/#post-409023 Tue, 06 Aug 2024 09:57:03 +0000 Rose Tyler Dear @Amineo,

We have identified and resolved an issue on our website related to the limits. Now it has been fixed, so you can post tickets as always on the XStore Support Forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

]]> https://www.8theme.com/topic/smart-carousel-bug-first-image-blank-on-mouseover/#post-409022 <![CDATA[Reply To: Smart Carousel bug: First Image Blank on Mouseover]]> https://www.8theme.com/topic/smart-carousel-bug-first-image-blank-on-mouseover/#post-409022 Tue, 06 Aug 2024 09:56:47 +0000 Rose Tyler Dear @RobertG,

We have identified and resolved an issue on our website related to the limits. Now it has been fixed, so you can post tickets as always on the XStore Support Forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

]]> https://www.8theme.com/topic/why-the-picture-for-download-on-app-store-is-not-showing-on-my-browser/#post-409021 <![CDATA[Reply To: Why the picture for download on app store is not showing on my browser ??]]> https://www.8theme.com/topic/why-the-picture-for-download-on-app-store-is-not-showing-on-my-browser/#post-409021 Tue, 06 Aug 2024 09:56:32 +0000 Rose Tyler Dear @Ameer,

We have identified and resolved an issue on our website related to the limits. Now it has been fixed, so you can post tickets as always on the XStore Support Forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

]]> https://www.8theme.com/topic/refund-request-for-xstore-woocommerce-theme-purchase/#post-409020 <![CDATA[Reply To: Refund Request for XStore WooCommerce Theme Purchase]]> https://www.8theme.com/topic/refund-request-for-xstore-woocommerce-theme-purchase/#post-409020 Tue, 06 Aug 2024 09:56:19 +0000 Rose Tyler Dear @Badrdigital,

We have identified and resolved an issue on our website related to the limits. Now it has been fixed, so you can post tickets as always on the XStore Support Forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

]]> https://www.8theme.com/topic/new-product-badge-appearing-after-existing-product-edited/#post-409018 <![CDATA[Reply To: New Product Badge appearing after existing product edited]]> https://www.8theme.com/topic/new-product-badge-appearing-after-existing-product-edited/#post-409018 Tue, 06 Aug 2024 09:56:02 +0000 Rose Tyler Dear @FIT,

We have identified and resolved an issue on our website related to the limits. Now it has been fixed, so you can post tickets as always on the XStore Support Forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

]]> https://www.8theme.com/topic/products-grid-add-to-cart-button-placement/#post-408950 <![CDATA[Reply To: Products Grid – Add to Cart Button – Placement]]> https://www.8theme.com/topic/products-grid-add-to-cart-button-placement/#post-408950 Tue, 06 Aug 2024 09:23:01 +0000 Luca Rossi Hi @Vijith,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:


.etheme-product-grid-content {
    display: flex;
    flex-wrap: wrap;
    justify-content: space-between;
}
.etheme-product-grid .sales-booster-total-sales,
.etheme-product-grid .etheme-product-grid-title,
.etheme-product-grid .star-rating-wrapper{
    width: 100%;
}

Hope it helps!

]]> https://www.8theme.com/topic/resolve-google-pagespeed-accessibility-issues/#post-408935 <![CDATA[Reply To: Resolve google pagespeed accessibility issues.]]> https://www.8theme.com/topic/resolve-google-pagespeed-accessibility-issues/#post-408935 Tue, 06 Aug 2024 08:08:17 +0000 Jack Richardson Dear @Saboor,

I hope this message finds you well. We kindly request that you provide us with the correct WP-ADMIN credentials at your earliest convenience. This will enable us to address and enhance the settings in your header builder concerning the “accessible names” issue.

Additionally, we would like to inform you that the issue regarding the “[maximum-scale]” can be resolved by activating the “Mobile User-Scalable” option located in Theme Options -> General.

Thank you for your attention to these matters. We look forward to your prompt response.

Best Regards,
Jack Richardson
The 8Theme Team

]]> https://www.8theme.com/topic/408908-check-out-my-product-the-price-keeps-never-changing-as-the-quantity-increases-and-decreases/#post-408930 <![CDATA[Reply To: #408908 Check out my product The price keeps never changing as the quantity increases and decreases]]> https://www.8theme.com/topic/408908-check-out-my-product-the-price-keeps-never-changing-as-the-quantity-increases-and-decreases/#post-408930 Tue, 06 Aug 2024 07:47:23 +0000 Tony Rodriguez Hello, @bajrang,

Thank you for reaching out to us with your concern.

Thank you for providing us with the wp-admin access. Upon reviewing your site, we have identified that the shop page and the cart page are currently configured to be the same, which is causing operational issues.

To resolve this, we kindly request that you create a default archive page for the shop and a separate cart page within the WooCommerce plugin. Subsequently, please configure the cart page by navigating to: WordPress Dashboard > WooCommerce > Settings > Advanced.

For your reference, we have included relevant images in the private content area of our correspondence.

Additionally, we recommend reviewing the official WooCommerce plugin documentation to ensure optimal setup and functionality. You can access the documentation at the following link: [WooCommerce Documentation](https://woocommerce.com/document/woocommerce-pages/).

We hope this guidance proves helpful. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

]]>